Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?


Disabling Product Health Data Collection on a Device


Product health data (PHD) collection can be disabled on any device assigned to a PHDC configuration if the PHD collection status of the device is Running or Enabled and the status of the PHDC configuration is Running. The Disable option allows you to disable PHD collection selectively on devices in a PHDC configuration without affecting the PHD collection on other devices.

To disable PHD collection on a device:

  1. From the Service Now navigation tree, select Administration > Product Health Data Collection.

    The Product Health Data Collection page appears.

  2. On the Product Health Data Collection page, click the PHDC configuration in which you want to disable PHDC on one or more devices.
  3. From the Actions list, select Disable Collection on devices. Alternatively, right-click the PHDC configuration and select Disable Collection on devices.

    The Disable Collection on devices page appears as shown in Figure 1. The page lists the devices on which PHD collection can be disabled.

    Figure 1: Disable Collection on Devices Page
    Disable Collection on Devices
  4. In the table, select the devices on which you want to disable PHD collection.
  5. Click Submit to disable PHD collection on selected devices or click Cancel to cancel disabling PHD collection.

    On clicking Submit, Service Now displays a message indicating that the PHD collection is disabled on selected devices and the PHD collection status for the devices is changed to disabled.