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Deleting a Product Health Data Collection Configuration from Service Now


Service Now provides the Delete option on the Actions list to delete a PHDC configuration. You can delete a PHDC configuration if the status of the configuration is not Running.

To delete a PHDC configuration:

  1. From the Service Now navigation tree, select Administration > Product Health Data Collection.

    The Product Health Data Collection page appears.

  2. On the Product Health Data Collection page, select the PHDC configuration that you want to delete.
  3. From the Actions list , select Delete. Alternatively, right-click the PHDC configuration and select Delete.

    The Delete Product Health Data Collection dialog box appears as shown in Figure 1.

    Figure 1: View all Product Health Data Files Page
    View all Product Health Data Files
  4. Click Delete to delete the PHDC configuration or click Cancel to cancel the deletion.

    When you click Submit, Service Now displays a message indicating that the PHDC configuration is successfully deleted.