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Viewing Product Health Data Files Collected from a Device

 

Junos Space Service Now stores product health data (PHD) as PHD files in the Service Now database. Service Now uploads these files to Juniper Support Systems (JSS) for assessment. You can view the list of PHD files collected for a device on theView all Product Health Data Files page as shown in Figure 1. You can also download, export, and delete the PHD files by using this page.

You can access the View All Product Health Data Files page from the Service Central > Product Health Data Devices task or Administration > Product Health Data Collection task of the Service Now navigation tree.

Figure 1: View All Product Health Data Files Page
View All Product Health Data Files
Page

Table 1: Fields on the View All Product Health Data Files Page

Field Name

Description

File Name

Name of the PHD file

The name is specified in the following format: hostname-sys_phdc_jmb_ais_health_yyyymmdd_hhmmss,where

  • hostname is the hostname of the device from which PHD is collected.

  • yyyymmdd is the date when PHD was collected.

  • hhmmss is the time when PHD was collected.

PHDC Name

PHDC configuration used to collect PHD

Received

Date and time when Service Now collected PHD

File Size (Bytes)

Size of the PHD file in bytes

Read Status

Read status of PHD from the device

Possible values:

  • Not Received—Service Now has not yet collected PHD from the device.

  • Success—Service Now has successfully collected PHD from the device.

  • Failure—Service Now failed to collect PHD from the device.

  • No Longer Available— PHD is no longer available on the device.

  • Successfully Deleted—PHD is successfully deleted from the device after it is collected by Service Now.

  • Reading from Device—Service Now is currently reading PHD from the device.

  • Read Complete—Service Now has completed reading PHD from the device.

  • Processing—Service Now is processing PHD to create the PHD files.

Upload Status

Status of uploading PHD files to JSS:

  • Not Uploaded—Service Now has not yet uploaded PHD files to JSS.

  • Success—Service Now has successfully uploaded PHD files to JSS.

  • Failure—Upload of PHD files to JSS failed.

  • Uploading—Service Now is uploading PHD files to JSS.

Remarks

Remarks about a failed condition such as failure to read PHD from the device or upload a PHD file to JSS

To view the PHD files collected from a device:

    • To access the View All Product Health Data Files page from the Product Health Data Devices task:

      1. From the Service Now navigation tree, select Service Central > Device Analysis > Product Health Data Devices.

        The Product Health Data Devices page appears.

      2. Click the View link of the device for which you want to view PHD files.

        The View All Product Health Data Files page appears.

    • To access the View All Product Health Data Files page from the Product Health Data Collection task:

      1. From the Service Now navigation tree, select Administration > Product Health Data Collection.

        The Product Health Data Collection page appears.

      2. Click the link in the Devices field of a PHDC configuration.

        The View All Devices of this PHDC page appears as shown in Figure 2. The View All Devices of this PHDC page displays the number of PHD files collected for each device assigned to the PHDC configuration.

        Figure 2: View All Devices of this PHDC Page
        View All Devices of this PHDC
Page
      3. Click the link in the Total Files Available field for a device for which you want to view the PHD files.

        The View All Product Health Data Files page appears.

  1. On the View All Product Health Data Files page, click one or more files that you want to select for download.
  2. Right-click the selection and select Download Product Health Data File.

    The Download Product Health Data Files dialog box appears.

  3. Click the Download button.

    The Product Health Data Files Download Job Status dialog box appears. The dialog box displays the Download link after the download job is complete.

  4. Click the Download link.

    The dialog box of your browser to open or save the file appears.

  5. Click the option to open or save the downloaded file.

    The product health data file is downloaded as a *.zip file.

  6. Extract the PHD file and view the contents on any text editor such as Notepad or Wordpad.