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Viewing Incident Filters Configured on Junos Space Service Now


You can view incident filters that are configured on Junos Space Service Now on the Incident Filters page.

To view incident filters configured on Service Now, in the Service Now navigation tree, click Administration > Incident Filters. The Incident Filters page appears as shown in Figure 1.

Figure 1: Incident Filters Page
Incident Filters Page

Table 1 lists the information about Incident Filters displayed on the Incident Filters page.

Table 1: Fields in Incident Filters Page




Name of the incident filter


Type of filter: Basic or Advanced


Action to be taken on a JMB when the JMB matches the conditions of the filter term: Create Incident or Do not create Incident

Created By

User who created the filter


Status of the filter: Enabled or Disabled

Created Time

Date and time the filter was created

Updated Time

Date and time the filter was last updated


Order in which the filters are applied to JMBs. By default, Service Now lists the filter with the highest order first.

See Reordering Incident Filters for details about changing the order of a filter.


Link to view attributes defined in the filter