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Reordering Incident Filters

 

Order of a filter indicates the order in which a filter is applied to JMBs. A filter with order 1 is applied to a JMB before applying a filter with order 2. By default, a new filter is assigned the least order (highest number). Service Now provides the ReOrder Incident Filters option on the Actions list of the Incident filters page to re-order the incident filters.

To reorder incident filters:

  1. In the Service Now navigation tree, click Administration > Incident Filters.

    The Incident Filters page appears.

  2. Select the filter and select ReOrder Incident Filters from the Actions list or right-click menu.

    The Re-order Filters page appears as shown in Figure 1.

    Figure 1: Re-order Filters page for Reordering Incident Filters
    Re-order Filters page for
Reordering Incident Filters
  3. Select the filter that you want to reorder and select the up or down arrow present above the list of filters to move the filter in the upward or downward direction.

    As the filter is moved, its order also changes. The order of the filter increases when you move the filter in the upward direction and decreases when you move the filter in the downward direction.

  4. Click Save.

    Service Now saves the new order of the filters and displays the new order on the Incident Filters page.