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Modifying an Incident Filter

 

Junos Space Service Now provides Modify option on the Actions list on the Incident Filters page to modify an Incident filter. You can modify the following parameters of the incident filter:

  • Name of the filter

  • Filter action

  • Filter terms

To modify an incident filter:

  1. From the Service Now navigation tree, click Administration > Incident Filters.

    The Incident Filters page appears.

  2. Select the filter that you want to modify and select Modify from the Actions list or right-click menu.

    The Modify Basic Filter page or the Modify Advanced Filter page appears depending on the filter you chose to modify.

    Figure 1 shows the Modify Basic Filter page for modifying basic incident filters.

    Figure 1: Modify Basic Filter Page for Modifying a Basic Incident Filter
    Modify Basic
Filter Page for Modifying a Basic Incident Filter
  3. Modify the filter parameters—name, action, and filter terms.

    For an advanced filter, you can upload a new Perl script defining new terms to modfy one or more filter terms..

  4. Click Submit to submit the changes.

    Service Now displays a message indicating successful modification of the incident filter.