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Exporting Incident Filters

 

Service Now provides the Export option on the Actions list of the Incident Filters page to export all or selected incident filters. The filters are exported in the *.xml format.

To export one or more incident filters:

  1. In the Service Now navigation tree, click Administration > Incident Filters.

    The Incident Filters page appears.

  2. Select one or more filters that you want to export and select Export from the Actions list or the right-click menu.

    The Export Incident Filters dialog box appears as shown in Figure 1.

    Figure 1: Export Incident Filters Dialog Box
    Export Incident
Filters Dialog Box
  3. Do one of the following to export one or more incident filters:
    • To export selected filters, click Export Selected.

    • To export all filters, click Export All.

    The Export Job Status dialog box appears. A Download link appears in the dialog box to download the XML file after the export job is complete.

  4. Click the Download link to view or save the XML file on your local system.

    The browser displays a dialog box to view or save the exported file.

  5. Click the option to view the XML file or click the option to save the XML file on your local system.