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Enabling Incident Filters

 

After you create an incident filter, you must enable the incident filter before it is applied to a JMB. Service Now provides the Enable option on the Actions list to enable incident filters. The Status column on the Incidents page displays whether the incident filter is enabled or disabled.

To enable one or more incident filters:

  1. In the Service Now navigation tree, click Administration > Incident Filters.

    The Incident Filters page appears.

  2. Select one or more filters that you want to enable and select Enable from the Actions list or right-click menu.

    The Enable Incident Filters dialog box appears as shown in Figure 1.

    Figure 1: Enable Incident Filters Dialog Box
    Enable Incident
Filters Dialog Box
  3. Click Enable to enable the selected filters.

    Service Now changes the status of the selected filters to Enabled on the Incident Filters page.