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Disabling Incident Filters


Service Now provides the Disable option on the Actions list to disable incident filters. A disabled filter cannot be used for filtering JMBs. Service Now displays whether an incident filter is enabled or disabled in the Status column of the Incident Filters page.

To disable one or more incident filters:

  1. In the Service Now navigation tree, click Administration > Incident Filters.

    The Incident Filters page appears.

  2. Select one or more filters that you want to disable and select Disable from the Actions list or the right-click menu.

    The Disable Incidents Filters dialog box appears as shown in Figure 1.

    Figure 1: Disable incident Filters Dialog Box
    Disable incident
Filters Dialog Box
  3. Click Disable to disable the selected filters.

    Service Now changes the status of the filter to Disabled on the Incident Filters page.