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Deleting Incident Filters


Service Now provides the Delete option on the Action list to delete an Incident filter.

When you delete an incident filter, Service Now does not change the orders of the remaining filters.However, you can reorder the filters to change their order. For example, when there are four filters with orders 1, 2, 3, and 4 and if the filter with order 3 is removed, the remaining filters have the orders 1, 2, and 4.

To delete an incident filter:

  1. In the Service Now navigation tree, click Administration > Incident Filters.

    The Incident Filters page appears.

  2. Select one or more filters that you want to delete and select Delete from the Actions list or the right-click menu.

    The Delete Incident Filters dialog box appears as shown in Figure 1.

    Figure 1: Delete Incident Filters Dialog Box
    Delete Incident
Filters Dialog Box
  3. Click Delete to delete the selected filters or click Cancel to cancel deleting the filters.

    Service Now displays a message indicating that the selected filters are deleted and the removes them from the Incident Filters page.