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Viewing Junos OS Commands Configured for Collecting Additional Information for a Technical Support Case

 

You can view the Junos OS commands configured for collecting additional information for a technical support case on the Collect Additional Information Jobs Results Summary page. The Collect Additional Information Jobs Results Summary page displays the following information:

  • Commands executed to collect additional information

  • Name of the text file in which the command outputs are collected

  • Status of executing the command to collect information

  • Date and time the information was collected or is scheduled to be collected

  • Job ID for executing the command

  • User who configured the command

  • Whether or not commands should be executed recurrently

  • Remarks, if any

Figure 1 shows the Collect Additional Information Jobs Results Summary page.

Figure 1: Collect Additional Information Jobs Results Summary Page
 Collect Additional
Information Jobs Results Summary Page

To view the Junos OS commands configured for collecting additional information:

  1. From the Service Now Navigation tree, select Service Central > View Tech Support Cases.

    The View Tech Support Cases page appears.

  2. Select the incident for which you want to view the commands that are configured for collecting additional information.
  3. Select Collect Additional Information > View from the Actions list or the right-click menu.

    The Collect Additional Information Jobs Results Summary page appears. The commands column lists the commands executed for collecting additional information and the Status column indicates whether the commands were executed successfully or not.