Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Installing Junos Space Service Now and Junos Space Service Insight Applications

 

Junos Space Service Now Release 17.2R1 and Junos Space Release 17.2R1 are supported only on Junos Space Network Management Platform Release 17.2R1. Service Now and Service Insight releases earlier than 17.2R1, when installed on Junos Space Platform Release 17.2R1, are disabled and the options to view Service Now or Service Insight GUI do not appear on the Junos Space Platform GUI. You must upgrade earlier releases of Service Now and Service Insight 17.2R1 to 17.2R1 release for operating Service Now and Service Insight Release 17.2R1 on Junos Space Platform Release 17.2R1.

Caution

If Service Now and Service Insight are already installed on a Junos Space server, do not uninstall them to install or upgrade to a later version. Uninstalling deletes all the Service Now and Service Insight data from the Junos Space server. To upgrade Service Now and Service Insight to a later version, use the upgrade option in the Junos Space Network Management Platform. For details, see Upgrading Junos Space Service Now and Junos Space Service Insight Applications.

This topic discusses the following:

Uploading a Service Now and Service Insight Image File to a Junos Space Server

Before you upgrade or install Service Now and Service Insight, you must upload the required Service Now image file to a Junos Space server.

Note
  • Service Insight is combined with Service Now in the Service Now image file. You can access Service Insight based on your license for support contract.

  • You cannot access Service Insight if you are operating Service Now in the End Customer mode.

To upload a Service Now image file to a Junos Space server:

  1. Download the Service Now image file from the Juniper Networks support site at https://www.juniper.net/support/downloads/?p=servicenow#sw to your local file system.
  2. Log in to the Junos Space Platform with the default username and password (super/juniper123).
  3. From the Junos Space Network Management Platform navigation tree, select Administration > Applications.

    The Applications page appears.

  4. On the top-left corner of the Applications page, click the Add Applications icon:



    .

    The Add Application page appears.

  5. On the Add Application page, perform one of the following tasks:
    • Upload the Service Now image file by using HTTP.

      1. Click Upload via HTTP.

        The Upload Software via HTTP dialog box appears.

      2. Type the name of the Service Now image file or click Browse to navigate and select the Service Now image file on the local file system.

      3. Click Upload.

        Note

        Upload the Service Now image file by using SCP if you receive the following message:

        File size is too big, use scp to upload this file.

    • Upload the Service Now image file by using SCP.

      1. Click the Upload via SCP button.

        The Upload Software via SCP dialog box appears.

      2. Enter the following details for the image file to be uploaded by using SCP:

        • Username: Enter your username for the local file system.

        • Password: Enter your password for the local file system.

        • Confirm Password: Retype your password.

        • Machine IP: Enter the host IP address of the local file system.

        • Software File Path: Specify the file path to access the Service Now image file on the local file system.

      3. Click Upload.

    The process of uploading the Service Now image file to the Junos Space server begins and the Upload Application Job Information dialog box appears.

  6. In the Upload Application Job Information dialog box, click the Job ID link.

    The Job Management page is displayed. This page displays the progress of the upload job.

  7. After the upload job is complete, go to Administration > Applications on the navigation tree to verify the upload.

    The Applications page appears.

  8. Click the Add Application icon.

    The Add Application page appears. The uploaded Service Now image file should be listed on this page.

Installing Junos Space Service Now and Junos Space Service Insight

Before you install:

To install Service Now and Service Insight applications:

  1. Log in to Junos Space Network Management Platform using the default Username and password (super/juniper123).
  2. In the navigation tree, click Administration > Applications.

    The Applications page appears.

  3. On the top-left corner of the Applications page, click the Add Applications icon: .

    The Add Application page appears.

  4. In the Add Application page, do one of the following:
    • If the Service Now Release that you want is listed, select it and click Install.

      The Application Configuration window appears indicating that no configuration input is required..

    • If the Service Now Release that you want is not listed, you must upload the release to Junos Space server.

      To upload a Service Now image file to Junos Space server, see Uploading a Service Now and Service Insight Image File to a Junos Space Server.

  5. Click OK.

    A job is created for the installation process and the Application Management Job Information dialog box appears.

  6. In the Application Management Job Information dialog box, click the Job ID link. The Job Management page is displayed. This page displays the progress of the upload job.
  7. After the installation job is complete, log out of Junos Space GUI and log in again to access Service Now. Service Now should be listed in the drop-down menu present above the Junos Space Network Management Platform navigation tree.