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Configuring the Operating Mode of Junos Space Service Now

 

The mode in which you can operate Junos Space Service Now depends on your service contract with Juniper Networks. The option to choose the operating mode of Service Now is presented on the Global Settings page of the Service Now Administration workspace, when you access the Service Now GUI for the first time after installing Service Now and Service Insight.

Figure 1 Global Settings page with options to configure the mode of operating Service Now.

Figure 1: Configuring Service Now Operating Mode
Configuring Service Now Operating
Mode

Service Now can be operated in the following modes:

  • Demo mode—Service Now operates in demo mode until you create a Service Now organization and validate the organization’s connection with JSS.

  • Offline mode—Select this mode to operate Service Now in Direct or Partner Proxy modes without having to connect to JSS.

  • Direct mode—Select this mode to operate Service Now in Direct or Partner Proxy mode by connecting to JSS.

  • End Customer mode—Select this mode to operate Service Now in the End Customer mode.

    For information about capabilities of Service Now when operating in various modes, see Junos Space Service Now Modes.

To configure the operating mode of Service Now:

  1. Log in to the Junos Space GUI.
  2. In the Service Now navigation tree, select Administration > Global Settings.

    The Global Settings page appears. See Figure 1.

  3. Click one of the modes in which you want to operate Service Now.
    • Offline mode

      The Global Settings page for configuring offline mode is shown in Figure 2.

      Figure 2: Offline Mode
      Offline Mode

      To operate Service Now in offline mode:

      1. On the Global Settings page, click Offline Mode.
      2. Click the Browse button to browse for the Partner Proxy or Direct license and click Upload.

        The license file is imported into Junos Space.

        Note

        The license file is provided to you by Juniper Networks or a qualified Juniper Networks partner.

      3. Click Save.

        A message indicating that Service Now is successfully configured in the Partner Proxy or Direct mode is displayed.

    • Direct mode

      This mode is selected by default. Figure 3 displays the Global Settings page for configuring Service Now in Direct mode.

      Figure 3: Direct Mode
      Direct Mode

      To configure Service Now in the Direct mode, click Save and configure organizations using the credentials obtained from Juniper Networks or a qualified Juniper Networks partner. For information about configuring an organization, see Adding an Organization to Service Now.

    • End Customer mode

      The Global Settings page for configuring Service Now in the End Customer mode is shown in Figure 4.

      Figure 4: End Customer Mode
      End Customer Mode

      To configure Service Now to operate in End Customer mode:

      1. On the Global Settings page, click End Customer.

        The Enter IP or Hostname text box appears.

      2. In the Enter IP or Hostname text box, enter the IP address or hostname of the Service Now partner and click Save.
      3. Configure an organization by using the username and password obtained from the Service Now partner. For information about configuring an organization, see Adding an Organization to Service Now.

        If the organization is created successfully, a message is displayed indicating that an organization is successfully created and is connected to the Service Now partner. In the Service Now partner, the end customer (referred as connected member) is listed on the Organizations page.