Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 

View Commands Used for Collecting Additional Information for a Technical Support Case

 

Use this API to view the commands executed for collecting additional information for a technical support case in Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/case-management/cases/{Id} /viewAdditionalInformation (HTTP method = GET)

URI Parameters

Element

Type

Required

Description

Id

Integer

Yes

ID of the case in Service Now for which you want to view the commands used for collecting additional information

Consumes

None

Produces

  • application/vnd.juniper.servicenow.case-management.case.viewAdditionalInformation +xml;version=1

  • application/vnd.juniper.servicenow.case-management.case.viewAdditionalInformation +json;version=1

Response Elements

Element

Type

Description

cliCommand

String

CLI commands executed to collect additional information

jobInstanceId

Integer

ID of the collect additional information job

jobStatus

Boolean

Status of the collect additional information job

Possible values

  • Success

  • Failed

owner

String

User who initiated or configured the collect additional information job

fileName

String

Name of the file in which additional information was collected

scheduledTime

Date and Time (in the yyyy-mm-dd hh:mm:ss format) additional information was collected for a technical support case

Sample JSON Input

Sample Output

Sample XML Output

Sample JSON Output