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Modify Global Settings

 

Use this API to modify the global settings configured in Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/global-setting-management/updateGlobalSettings (HTTP method = PUT)

Consumes

  • application/vnd.juniper.servicenow.global-setting-management.globalSettings+ xml;version=1;charset=UTF-8

  • application/vnd.juniper.servicenow.global-setting-management.globalSettings+ json;version=1;charset=UTF-8

Request Elements

Element

Type

Description

outboundEmailAddress

String

E-mail address used for sending e-mails or notifications

dampeningPeriod

String

Time period for which no incidnet is created in Service Now when the same event recurs on the device

deviceSnapshotPurgeTimeInDays

String

Number of days for which device snapshots are stored in the Service Now database before they are deleted

notSubmittedIncidentPurgeTime

Integer

Number of days incidents submitted to JSS are stored in the Service Now database before they are deleted

submittedIncidentPurgeTime

Integer

Number of days incidents that are not submitted to JSS are stored in the Service Now database before they are deleted

collectLogFiles

Boolean

Flag to specify if log files should be collected from all devices

Possible values:

  • true—Log files are collected from all devices in Service Now

  • false—Log files are not collected from any device in Service Now

shareProfileInformation

Boolean

Flag to specify if Service Now-related information should be shared with JSS for tracking purposes

Possible values:

  • true—Service Now-related information is shared with JSS

  • false—Service Now-related information is not shared with JSS

Note: This element is not available in Offline mode.

connectionStatus

String

Status of connection between Service Now and Juniper Support System (JSS) or Service Now partner (in case of End Customer mode)

Possible values—Success, or the reason for connection failure

maxDaysForAutoSubmitIncident

Integer

Number of days after which an incident is not submitted to JSS by using autosubmit policies

Produces

  • application/vnd.juniper.servicenow.global-setting-management.servicenowmsg +xml;version=1

  • application/vnd.juniper.servicenow.global-setting-management.servicenowmsg +json;version=1

Response Elements

Element

Type

Description

msg

String

Status message of the modify global settings job

Sample Input

Sample XML Input

Sample JSON Input

Sample Output

Sample XML Output

Sample JSON Output