Update an End-Customer Case
Use this API to update an end-customer case in Juniper Support System (JSS).
URI
https://[host]/api/juniper/servicenow/incident-management/incidents/{incidentId}/updateEndCustomerCase (HTTP method = PUT)
URI Parameters
Parameter | Type | Required | Description |
|---|---|---|---|
incidentid | Integer | Yes | ID of the incident associated with the end-customer case |
Consumes
application/vnd.juniper.servicenow.incident-management.incident. updateEndCustomerCase+xml;version=1;charset=UTF-8
application/vnd.juniper.servicenow.incident-management.incident. updateEndCustomerCase+json;version=1;charset=UTF-8
Request Elements
Element | Type | Description |
|---|---|---|
caseLink | String | Link to the end-customer case in Case Manger |
Produces
application/vnd.juniper.servicenow.incident-management.servicenowmsg+xml;version=1
application/vnd.juniper.servicenow.incident-management.servicenowmsg+json;version=1
Response Elements
Element | Type | Description |
|---|---|---|
msg | String | Status message of the update end-customer case job |
Sample Input
Sample XML Input
<updateEndCustomerCase> <caseLink>https://casemanager.juniper.net/casemanager/</caseLink> </updateEndCustomerCase>
Sample JSON Input
{
"updateEndCustomerCase": {
"caseLink": "https://casemanager.juniper.net/casemanager/"
}
}
Sample Output
Sample XML Output
<serviceNowMsg> <msg>Case updated successfully </msg> </ serviceNowMsg>
Sample XML Output
{
"serviceNowMsg": { "msg": "Case updated successfully " }
}