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Update an End-Customer Case

 

Use this API to update an end-customer case in Juniper Support System (JSS).

URI

https://[host]/api/juniper/servicenow/incident-management/incidents/{incidentId}/updateEndCustomerCase (HTTP method = PUT)

URI Parameters

Parameter

Type

Required

Description

incidentid

Integer

Yes

ID of the incident associated with the end-customer case

Consumes

  • application/vnd.juniper.servicenow.incident-management.incident. updateEndCustomerCase+xml;version=1;charset=UTF-8

  • application/vnd.juniper.servicenow.incident-management.incident. updateEndCustomerCase+json;version=1;charset=UTF-8

Request Elements

Element

Type

Description

caseLink

String

Link to the end-customer case in Case Manger

Produces

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg+xml;version=1

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg+json;version=1

Response Elements

Element

Type

Description

msg

String

Status message of the update end-customer case job

Sample Input

Sample XML Input

Sample JSON Input

Sample Output

Sample XML Output

Sample XML Output