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Modify Configuration for Collecting Additional Information for a Technical Support Case

 

Use this API to modify the configuration for collecting additional information for a technical support case in Junos Space Service Now.

URI

https://[Host]/api/juniper/servicenow/case-management/cases/{Id}/ modifyAdditionalInformation?queue=https://[host]/api/hornet-q/queues/jms.queue.testq &schedule=(at(date and time)) (HTTP method = POST)

URI Parameters

Element

Type

Required

Description

Id

Integer

Yes

ID of the case in Service Now for which configuration for collecting additional information is to be modified

date and time

String

No

Date and time (in the ss mm hh dd mm yyyy format) additional information is to be collected

Consumes

  • application/vnd.juniper.servicenow.case-management.case. modifyAdditionalInformation+xml;version=1;charset=UTF-8

  • application/vnd.juniper.servicenow.case-management.case. modifyAdditionalInformation+json;version=1;charset=UTF-8

Request Elements

Element

Type

Description

cliCommand

String

Junos OS command to be modified for collecting additional information for a technical support case

Produces

  • application/vnd.juniper.servicenow.case-management.case+xml;version=1

  • application/vnd.juniper.servicenow.case-management.case+json;version=1

Response Elements

Element

Type

Description

href

String

Link to the job for modifying collect additional information configuration

id

Integer

ID of the modify collect additional information job

Sample Input

Sample XML Input

Sample JSON Input

Sample Output

Sample XML Output

Sample JSON Output