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Tech Support Case Management REST API Overview

 

Technical support cases fetch all cases for all site IDs present in Service Now. Information is via JSS through internal calls.The case-management resources are available under https://[host]/api/juniper/servicenow.

URI

https://[host]/api/juniper/servicenow/case-management (HTTP method = GET)

Produces

  • application/vnd.juniper.servicenow.case-management+xml;version=1

  • application/vnd.juniper.servicenow.case-management+json;version=1

Sample Output

Sample XML Output

Sample JSON Output

The tech support case management service provides the following APIs: