Organization Management REST API Overview

To open technical support cases and share Juniper Message Bundles (JMBs) with Juniper Support System (JSS), you must first set up an organization in Junos Space Service Now. An organization represents a unique ID (also known as site ID) in JSS that is used to identify customers while providing technical support. After creating an organization, you can test its connectivity with JSS and even set the submission of incidents as test cases. If you are a direct customer with multiple distinct networks, you can use multiple organizations to keep customers or networks separate.

The organization-management resources are available at https://[host]/api/juniper/servicenow/organization-management.

URI

https://[host]/api/juniper/servicenow/organization-management (HTTP method = GET)

Produces

• application/vnd.juniper.servicenow.organization-management+xml;version=1

• application/vnd.juniper.servicenow.organization-management+json;version=1

Sample Output

The organization management service provides the following APIs:

• Get All Organizations in Service Now

• Get information about an Organization

• Add an Organization

• Check Organization Status

• Get Information About Sites

• Get JMB Filter Levels Info

• Get Case Submission Values

• Modify an Organization

• Associate an Address Group with an Organization

• Delete an Organization by Organization ID

• Add an End Customer Organization in Partner Proxy Mode

• Modify an End-Customer Organization in Partner Proxy Mode

• Update Core File Information for an End Customer

• View Organization Messages