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Get Information About a Technical Support Case

 

Use this API to retrieve information about a specific technical support case from Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/case-management/cases/{id} (HTTP method = GET)

URI Parameters

Parameter

Type

Required

Description

id

Integer

Yes

ID of the case for which information is to be retrieved

Consumes

None

Produces

  • application/vnd.juniper.servicenow.case-management.case+json;version=5

  • application/vnd.juniper.servicenow.case-management.case+xml;version=5

Response Elements

Element

Description

uri

String

Link to the collection of technical support cases

id

Integer

uID of the technical support case

caseId

String

ID assigned to the case by Juniper Support System (JSS)

synopsis

String

Brief description of the event for which the case was created

priority

String

Priority of the case

Possible values:

  • 1 - Critical

  • 2 - High

  • 3 - Medium

  • 4 - Low

status

String

Status of the case

createTime

String

Date and time the case was created

caseLink

String

Link to the case

notes

String

Notes about the case

organization

organization

Organization associated with the case.

href

String

Link to the organization

ID

Integer

ID of the organization

name

String

Organization name

device

device

Device for which the case was created

href

String

Link to the device

id

Integer

ID of the device

serialName

String

Serial number of the device

hostName

String

Hostname of the device

method

String

Method applicable to the case

Sample Output

Example XML Output

Example JSON Output

Error Codes

Message

Description

404 Not Found

  • Invalid case ID specified

  • No case found