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Get All Tech Support Cases

 

Use this API to retrieve all technical support cases from Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/case-management/cases (HTTP method = GET)

Consumes

None

Produces

  • application/vnd.juniper.servicenow.case-management.cases+xml;version=5

  • application/vnd.juniper.servicenow.case-management.cases+json;version=5

Response

Element

Type

Description

uri

String

URI of the collection of technical support case

size

Integer

Number of records in the collection

case

case

A technical support case

href

String

Link to the technical support case

key

Integer

ID of the case in Service Now database

organization

String

Organization name under which this case is created

caseId

String

ID assigned to the case by Juniper Support System (JSS)

deviceSerialNumber

String

Serial number of the device for which this case is created

synopsis

String

Synopsis of the event for which the case was created

priority

String

Priority of the case. The possible values are:

  • 1 - Critical

  • 2 - High

  • 3 - Medium

  • 4 - Low

status

String

Status of the case

createTime

Date

Date and time when the case was created

caseType

String

Type of case created:

  • Event—Case created for events that occurred on devices

  • Event RMA—Case created for Return Materials Authorization (RMA) events that occurred on devices

  • On-demand—Case created for on-demand incidents

  • On-demand RMA—Case created for on-demand RMA incidents

  • BIOS Health Check—Case created for analyzing BIOS running on devices

  • AIS Health Check—Case created for AIS health check events on devices

  • Event (Low End)—Case created for events that occurred on low-end devices such as SRX100 and SRX220

  • Other—Case created for events not reported through Service Now

Sample Output

Sample XML Output

Sample JSON Output

Error Codes

Message

Description

204 No Content

No cases found