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Get All End-customer Cases

 

Use this API to retrieve all end-customer cases from Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/endcustomer-case-management/cases (HTTP method = GET)

Consumes

None

Produces

  • application/vnd.juniper.servicenow.eccase-management.cases+xml;version=3

  • application/vnd.juniper.servicenow.eccase-management.cases+json;version=3

Response

Element

Type

Description

uri

String

Link to the end-customer case collection

size

Intger

Number of records in the collection

case

case

An end-customer case

href

String

Link to an individual end-customer case

uri

String

URI of the end-customer case

connectedMember

String

End customer for which the case was created

caseId

String

ID of the end-customer case

deviceSerialNumber

String

Serial number of the end-customer device for which this case was created

caseStatus

String

Status of the case

problemSynopsis

String

Brief description of the event that led to the creation of this case

priority

String

Priority of the case

The possible values are:

  • Critical

  • High

  • Medium

  • Low

createTime

String

Date and time the case was created

caseLink

String

Link to the case

caseType

String

Type of case created:

  • Event—Case created for events that occurred on devices

  • Event RMA—Case created for Return Materials Authorization (RMA) events that occurred on device

  • On-demand—Case created for on-demand incidents

  • On-demand RMA—Case created for on-demand RMA incidents

  • BIOS Health Check—Case created for analyzing BIOS running on devices

  • AIS Health Check—Case created for AIS health check event on devices

  • Event (Low End)—Case created for events that occurred on low end devices, such as SRX100 or SRX220

  • Other—Case created for events not reported through Service Now

Sample Output

Sample XML Output

Sample JSON Output

Error Codes

Message

Description

204 No Content

No end-customer cases found.

403 Forbidden

Service Now is not running in Partner Proxy mode.

Related Documentation