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Get User-Uploaded Attachments for a Tech Support Case by ID

 

Use this API to retrieve information about attachments uploaded to technical support cases by users.

URI

https://[host]/api/juniper/servicenow/case-management/cases/{id} /userUploadedAttachments (HTTP method = GET)

URI Parameters

Parameter

Type

Required

Description

id

Integer

Yes

ID of the Tech Support Case for which information about a user-uploaded attachment is to be retrieved

Consumes

None

Produces

  • application/vnd.juniper.servicenow.case-management.attachments+xml;version=1

  • application/vnd.juniper.servicenow.case-management.attachments+json;version=1

Response Elements

Element

Type

Description

attachments

String

Link to the collection of attachments present for an incident

attachment

String

An attachment in the collection

uri

String

URI of the attachment

id

Integer

ID of the attachment

attachmentName

String

Name of the attachment

size

Integer

Size of the attachment in bytes

readStatus

String

Status of reading the attachment from the device

Possible values—Success and Failure:

remarks

Remarks about the read status of the attachment

uploadStatus

String

Status of uploading the attachment to Juniper Support System (JSS)

Possible values—Uploaded and Not Uploaded

uploadedBy

User who uploaded the attachment

Sample Output

Sample XML Output

Sample JSON Output