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Get Details About Collect Additional Information Job for an Incident

 

Use this API to get the details of the job created for collecting additional information for an incident in Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/incident-management/incidents/incidents /job-instances/{jobId}/additional-information-job-results (HTTP method = GET)

URI Parameters

Element

Type

Required

Description

jobId

Integer

Yes

ID of the job created for collecting additional information for an incident

Consumes

None

Produces

  • application/vnd.juniper.servicenow.incident-management.incident -additional-information-job-results +xml;version=1

  • application/vnd.juniper.servicenow.incident-management.incident -additional-information-job-results +json;version=1

Response Elements

Element

Type

Description

uri

String

Link to the collect additional information job result

jobid

Integer

ID of the collect additional information job

associatedIncidentId

Integer

ID of the incident for which additional information is collected

associateCaseId

String

ID of the technical support case associated with the incident

cliCommands

String

Commands used for collecting additional information

additionalCommand JobDetailsByDeviceId

additionalCommand JobDetailsByDeviceId

Details of collect additional information job on multiple devices

hostName

String

Name of the device from which additional information is collected

jobStatus

Boolean

Status of collecting additional information

Possible values:

  • Success

  • Failed

remarks

String

Remarks; indicates issues, if any, when collecting additional information from a device

Sample Output

Sample XML Output

Sample JSON Output