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Create a Case for an End-Customer Incident

 

Use this API to create a case in Juniper Support System (JSS) for an end-customer incident.

URI

https:/[host]/api/juniper/servicenow/incident-management/incidents/{id}/ createEndCustomerCase (HTTP method = POST)

URI Parameters

Parameter

Type

Required

Description

id

Integer

Yes

ID of the end-customer incident for which a case should be created

Consumes

  • application/vnd.juniper.servicenow.incident-management.incident. createEndCustomerCase+xml;version=1;charset=UTF-8

  • application/vnd.juniper.servicenow.incident-management.incident. createEndCustomerCase+json;version=1;charset=UTF-8

Request Elements

Element

Type

Description

caseId

Integer

ID of the case to be created

caseLink

String

Link to the case

Produces

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg +xml;version=1

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg +json;version=1

Response Elements

Element

Type

Description

msg

String

Status message of the create end-customer case job

Sample Input

Sample XML Input

Sample XML Input

Sample Output

Sample XML Output

Sample XML Output