Collect Additional Information for a Technical Support Case
Use this API to collect additional information for a technical support case in Junos Space Service Now.
URI
https://[host] /api/juniper/servicenow/case-management/cases/{Id}/collectAdditionalInformation ?queue=https://[host]/api/hornet-q/queues/jms.queue.testq&schedule=(at(date and time)) (HTTP method = POST)
Sample URI for collect additional information job without schedule or repetition
https://10.219.51.6/api/juniper/servicenow/case-management/cases/689710 /collectAdditionalInformation?queue=https://10.219.51.6/api/hornet-q/queues /jms.queue.testq
Sample URI for a collect additional information job scheduled for execution at 10:55 PM on July 4, 2017
https://10.219.51.6/api/juniper/servicenow/case-management/cases/760715 /collectAdditionalInformation?queue=https://10.219.51.6/api/hornet-q /queues/jms.queue.testq=(at(00 55 22 04 07 ? 2017))
Sample URI for a collect additional information job scheduled for execution every three minutes the whole day on July 4, 2017.
https://10.219.51.6/api/juniper/servicenow/case-management/cases/623354 /collectAdditionalInformation?queue=https://10.219.51.6/api/hornet-q /queues/jms.queue.testq=(at(00 */3 * 04 07 ? 2017)
URI Parameters
Element | Type | Required | Description |
|---|---|---|---|
Id | Integer | Yes | ID of the case in Service Now for which additional information is to be collected |
date and time | String | No | Date and time (in the ss mm hh dd mm yyyy format) additional information is to be collected |
Consumes
application/vnd.juniper.servicenow.case-management.case.collectAdditionalInformation +xml;version=1;charset=UTF-8
application/vnd.juniper.servicenow.case-management.case.collectAdditionalInformation +json;version=1;charset=UTF-8
Request Elements
Element | Type | Description |
|---|---|---|
cliCommand | String | One or more Junos OS commands to be executed for collecting additional information for a technical support case |
Produces
application/vnd.juniper.servicenow.case-management.case+xml;version=1
application/vnd.juniper.servicenow.case-management.case+json;version=1
Response Elements
Element | Type | Description |
|---|---|---|
href | String | Link to the job for collecting additional information |
id | Integer | ID of the collect additional information job |
Sample Input
Sample XML Input
<collectAdditionalCommand> <cliCommand>show version, show chassis summary</cliCommand> </collectAdditionalCommand>
Sample JSON Input
{
"collectAdditionalCommand": {
"cliCommand": "show version"
}
}Sample Output
Sample XML Output
<task href= "/api/space/job-management/jobs/4653069" > <id>4653069</id> </task>
Sample JSON Output
{
"task": {
"@href": "/api/space/job-management/jobs/1343520",
"id": 1343520
}
}