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Associate an Incident to an Existing Case

 

Use this API to associate an incident in Junos Space Service Now to an existing case in Juniper Support Systems (JSS).

URI

https://[host]/api/juniper/servicenow/incident-management/incidents/associateCase (HTTP method = POST)

URI Parameters

None

Consumes

  • application/vnd.juniper.servicenow.incident-management.incidentcaseassociation+ xml;version=2;charset=UTF-8

  • application/vnd.juniper.servicenow.incident-management.incidentcaseassociation+ JSON;version=2;charset=UTF-8

Request Elements

Element

Type

Description

caseId

String

ID of the existing case with which an incident must be associated

customerComment

String

Comment provided when incident is associated with the case

customerNote

String

Note provided when incident is associated with the case

Incidents

IncidentId

Collection of incident IDs

incidentId

Integer

ID of the incident that must be associated with an existing case

Produces

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg +xml;version=1

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg +json;version=1

Response Elements

Element

Type

Description

msg

String

Message indicating the result of associating an incident with an existing case

Sample Input

Sample XML Input

Sample JSON Input

Sample Output

Sample XML Output

Sample JSON Output