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Assign an Owner to an incident

 

Use this API to assign a user to an incident for ownership.

URI

https://[host]/api/juniper/servicenow/incident-management/incidents/{id}/ assignOwnership (HTTP method = PUT)

URI Parameters

Parameter

Type

Required

Description

id

Integer

Yes

ID of the incident to which an owner is to be assigned

Consumes

  • application/vnd.juniper.servicenow.incident-management.incident.assignOwnership +xml;version=1;charset=UTF-8

  • application/vnd.juniper.servicenow.incident-management.incident.assignOwnership +json;version=1;charset=UTF-8

Request Elements

Element

Type

Description

userLoginId

String

Service Now login ID of a user to whom the incident is to be assigned for ownership

isEmailMessageToAssignedUser

Boolean

Flag to indicate if the incident is assigned to a user

Possible values:

  • true—Incident is assigned to a user

  • false—Incident is not assigned to a user

Produces

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg +xml;version=1

  • application/vnd.juniper.servicenow.incident-management.servicenowmsg +json;version=1

Response Elements

Element

Type

Description

msg

String

Status message of the assign ownership job

Sample Input

Sample XML Input

Sample JSON Input

Sample Output

Sample XML Output

Sample JSON Output