Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 

Junos Space Service Now and Junos Space Service Insight Timers

 

Junos Space Service Now and Junos Space Service Insight use various timers to trigger the retrieval of data from devices running Junos OS and Juniper Support System (JSS). Service Now uses the timers listed in Table 1 and Service Insight uses the timers listed in Table 2. The intervals defined for these timers cannot be modified.

Table 1: Timers Used by Service Now

Timer

Description

interval

Check Case Status

This timer triggers the retrieval of updates to a case submitted to JSS and initiates updates to the status of the case in Service Now.

2 minutes

Get Intelligence Update

This timer triggers the retrieval of intelligence updates from JSS and display of the updates as messages in Service Now.

1 hour

Device Contract Information

This timer triggers the retrieval of device contract information from JSS or a Service Now partner. The device contract information is displayed on the Device Detail page.

1 day

Script Install Advisor (SIA) Information

This timer triggers the retrieval of information about versions of AI-Scripts, Junos OS, and Junos Space Network Management Platform that are susceptible to known issues from JSS.

Service Now uses this information to identify the devices that are susceptible to known issues and sets an alert icon next to the identified devices on the Service Now devices page.

1 day

Get iJMB

This timer triggers the retrieval of iJMBs from devices. The iJMBs are displayed on the Device Snapshots page of Service Now.

If the device does not generate an iJMB in seven days, Service Now generates and sends an off-box iJMB to JSS.

7 days

JMB Attachment Upload

This timer triggers the retrieval of JMB attachments that might have been missed during JMB collection.

2 hours

JMB and Attachment Retrieval Retry

This timer retries the retrieval of JMBs or attachments if an earlier attempt to retrieve JMBs or attachments failed.

2 hours

Table 2: Timers Used by Service Insight

Timer

Description

Interval

Get EOL Information

This timer triggers the retrieval of information about End of Life (EOL) from the JSS database.

Service Insight displays the retrieved information on the Exposure Analyzer page of Service Insight.

The timer is set to retrieve information every midnight (as defined by the NTP configured on the device).

Get PBN Information

This timer triggers the retrieval of information about proactive bug notifications from JSS.

Service Insight displays the retrieved information on the Exposure Analyzer page of Service Insight.

For Service Now operating in Direct and Partner Proxy modes, the timer is set to retrieve information once every two hours from JSS.