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Product Health Data Collection Configuration Overview

 

Starting from Service Now Release 15.1R1, Service Now provides the Product Health Data Collection feature to collect product health data (PHD) from managed devices for assessing devices’ health. PHD is collected from a device by executing predefined Junos OS commands. For information about the Junos OS commands used for collecting PHD, see Commands Used for Collecting PHD from Managed Devices

You can configure Product Health Data Collection (PHDC) on Service Now operating in Direct, or Partner Proxy modes. Starting in Service Now Release 16.1R1, Service Now can collect PHD when operating in End Customer mode as well. However, uploading the end-customer product health data to Service Now partner is not supported.

Note

A Service Now partner cannot configure PHDC on end-customer devices.

Product health data collection (PHDC) is configured on Service Now by defining the following parameters:

  • Devices on which PHD should be collected

  • Number of days for which PHD should be collected

  • Whether PHD data should be submitted to Juniper Support Systems (JSS) or Service Now partner

  • Whether PHD data should be deleted from Service Now once uploaded to JSS or Service Now partner

  • Whether IP addresses should be overwritten with asterisks (*) in the PHD files

PHDC configurations on Service Now can be viewed on the Product Health Data Collection page (Administration > Product Health Data Collection) as shown in Figure 1.

Figure 1: Product Health Data Collection Page
Product Health Data Collection
Page

Table 1 lists the fields on the Product Health Data Collection page.

Table 1: Fields on the Product Health Data Collection Page

Field Name

Description

Name

Name of the PHDC configuration

Status

Status of the PHDC configuration

Possible values are:

  • Scheduled—PHD is scheduled to be collected from all devices assigned to the PHDC configuration at the scheduled time.

  • Starting—PHD collection is starting on all devices included in the PHDC configuration.

  • Running—PHD is being collected from all devices included in the configuration.

  • Failed—PHD collection failed in one or more devices included in the configuration.

  • Stopping—PHD collection is being stopped on one or more devices included in the configuration.

  • Stopped—PHD collection is stopped on one or more devices in included in the configuration.

  • Enabling—PHD collection is being enabled on one or more devices in the configuration after being disabled.

  • Disabling—PHD collection is being disabled on one or more devices in the configuration.

  • Aborting—PHD collection is being aborted on all devices of the configuration.

Start Date

Date and time PHD collection is scheduled to start or the date and time when PHD collection started

End Date

Date and time to end PHD collection or PHD collection ended (if the PHDC status is completed)

Devices

Number of devices included in the PHDC configuration

Click the link to view the details of devices, the status of PHD collection on the devices and view the PHD files collected from individual devices.

See Product Health Data Collection Overview for details on the status of PHD collection on a device.

Domain

Domain to which the PHDC configuration is assigned

By default, a PHDC configuration is assigned to the domain in which the user creating the PHDC configuration is logged in.

Benefits of Product Health Data Collection

The Product Health Data Collection (PHDC) feature helps to confirm whether managed devices are maintaining performance expectations based on best practices recommended by Juniper Networks. The PHDC feature identifies potential malfunctioning of hardware components, dormant problems, any abnormalities in the trend data for improvement and any other performance related issues. Engineers at Juniper Networks analyze the product health data and recommend actions to customers to identify potential risks and issues with their devices before impacting their network and proactively improve network performance.

Actions That You Can Perform From the Product Health Data Collection Task

On the Product Health Data Collection page, you can perform the following tasks:

Release History Table
Release
Description
Starting in Service Now Release 16.1R1, Service Now can collect PHD when operating in End Customer mode as well
Starting from Service Now Release 15.1R1, Service Now provides the Product Health Data Collection feature to collect product health data (PHD) from managed devices for assessing devices’ health.