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Directive File Overview

 

Junos Space Service Now creates off-box Juniper Message Bundle (JMB) by using a directive file (directive.rc). The directive file stores a list of devices for which Service Now can generate JMBs without using the AI-Scripts (off-box JMBs) installed on the devices.

Service Now provides a default directive file. The directive file is updated automatically to include support for new devices using updates from Juniper Support Systems (JSS). Starting in Service Now Release 16.1R1, Service Now provides options to manage the directive file so that off-box JMBs can be generated for devices newly supported by Service Now.

Note

Service Now executes the RSI brief command on devices running subscriber management services instead of the normal RSI command to avoid impacting performance of device CPU.

For Service Now operating in Offline mode, Juniper Networks provides the directive file by e-mail, which can be manually uploaded to Service Now. Service Now operating in End Customer mode receives updates, if any, from the Service Now partner once every 24 hours and the directive file is updated. Service Now does not verify the contents of the directive file that you upload, but only validates the version of the directive file. Therefore, we recommend that you do not modify the directive file.

You can view the directive file on the Directive File page (Administration > Global Settings > Directive File) as shown in Figure 1.

Figure 1: Directive File Page
Directive File Page

The Directive File page displays the following details:

  • Name—name of the directive file

  • Version—version of the directive file

  • Updated On—date and time the directive file was last updated

  • Updated by—entity that updated the directive file; the value is Service Now if the file is automatically updated by Service Now; otherwise, the username of the user who uploaded the directive file is listed

  • Remarks—any remarks about the directive file

  • View—link to view or modify the directive file

  • Upload—link to upload a directive file

You can perform the following tasks from the Directive Files page:

Release History Table
Release
Description
Starting in Service Now Release 16.1R1, Service Now provides options to manage the directive file so that off-box JMBs can be generated for devices newly supported by Service Now