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Reordering Auto Submit Filters

 

Order of a filter indicates the order in which a filter is applied to incidnets. A filter with order 1 is applied to an incident before applying a filter with order 2. By default, a new filter is assigned the least order (highest order number). Service Now provides the ReOrder Auto Submit Filters option on the Actions list of the Auto Submit Filters page to reorder the auto submit filters.

To reorder an auto submit filter:

  1. In the Service Now navigation tree, click Administration > Auto Submit Filters.

    The Auto Submit Filters page appears.

  2. Click Actions > ReOrder Auto Submit Filters.

    The Re-order Filters dialog box appears as shown in Figure 1.

    Figure 1: Re-order Filters Dialog Box for Reordering Auto Submit Filters
    Re-order Filters
Dialog Box for Reordering Auto Submit Filters
  3. Select the filter that you want to reorder and select the up or down arrow present above the list of filters to move the filter in the upward or downward direction.

    As the filter is moved, its order also changes. The order of the filter increases when the filter is moved in the upward direction and decreases when the filter is moved in the downward direction.

  4. Click Save.

    The new order of the filters is saved and displayed on the Auto Submit Filters page.