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Modifying an Auto Submit Filter

 

Junos Space Service Now provides the Modify option on the Actions list of the Auto Submit Filters page to modify an auto submit filter. You can modify the following parameters of the auto submit filter:

  • Name of the filter

  • Filter action

  • Filter terms

To modify an auto submit filter:

  1. In the Service Now navigation tree, click Administration > Auto Submit Filters.

    The Auto Submit Filters page appears.

  2. Select the filter that you want to modify and select Modify from the Actions list or right-click menu.

    The Modify Basic Filter or Modify Advanced Filter page appears depending on the filter you chose to modify. The Modify Advanced Filter page is shown in Figure 1.

    Figure 1: Modify Advanced Filter Page for Modifying an Advanced Auto Submit Filter
    Modify Advanced Filter
Page for Modifying an Advanced Auto Submit Filter
  3. Modify the filter parameters:
    • Name

    • aAction

    • Associate Case Id if Action is set to Associate to an Existing Case

    • Filter Terms

    For an advanced filter, you can upload a new Perl script defining new terms to modify the filter term parameters.

  4. Click Submit to submit the changes or click Cancel to cancel the changes.

    A message indicating that the auto submit filter is successfully modified is displayed.