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Installation and Upgrade Instructions

 

This section discusses the prerequisites for installing and the upgrade path for Junos Space Service Now and Junos Space Service Insight applications.

Prerequisites for Installing Junos Space Service Now Release 17.2R1 and Junos Space Service Insight Release 17.2R1

You can install Service Now Release 17.2R1 and Service Insight Release 17.2R1 on Junos Space Network Management Platform Release 17.2R1, Release 18.1R1, and Release 18.2R1.

Alternatively, if you have an earlier release of Service Now and Service Insight installed on an earlier release of Junos Space Platform, upgrade Junos Space Platform, Service Now, and Service Insight to Release 17.2R1. For information about compatibility of Service Now and Service Insight with Junos Space Network Management Platform, see Junos Space Application Compatibility.

For instructions about installing, upgrading, or uninstalling Junos Space Service Now and Service Insight, see Installing Junos Space Service Now and Junos Space Service Insight Applications, Upgrading Junos Space Service Now and Junos Space Service Insight Applications, and Uninstalling Junos Space Service Now and Junos Space Service Insight Applications in the Junos Space Service Automation Administration Guide.

Upgrade Path to Service Now Release 17.2R1 and Service Insight Release 17.2R1

To upgrade to Service Now Release 17.2R1 and Service Insight Release 17.2R1, use one of the following paths:

Note

The release numbers such as SN/SI 16.1R1/16.1R2 (Platform 16.1R1/ 16.1R2/17.1R1) indicate Service Now Release 16.1R1 and Service Insight Release 16.1R1 or Service Now Release 16.1R2 and Service Insight Release 16.1R2 installed on Junos Space Platform Release 16.1R1 or Junos Space Platform Release 16.1R2 or Junos Space Platform Release 17.1R1.

When a Service Now release earlier than 17.2R1 is installed on Junos Space Platform 17.2R1, Service Now and Service Insight are disabled and the Service Now and Service Insight options do not appear on the Junos Space GUI. Service Now and Service Insight are enabled only after you upgrade them to Release 17.2R1.

  • SN/SI 16.1R1/16.1R2 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2/17.1R1) > SN/SI 16.1R1/16.1R2 (Platform 17.2R1/Platform 18.1R1) > SN/SI 17.2R1 (Platform 17.2R1/Platform 18.1R1/Platform 18.2R1)

  • SN/SI 16.1R1/16.1R2 (Platform 17.2R1/Platform 18.1R1) > SN/SI 16.1R1/16.R2 (Platform 18.2R1) > SN/SI 17.2R1 (Platform 18.2R1)

  • SN/SI 17.1R1 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2/17.1R1) > SN/SI 17.1R1 (Platform 17.2R1/Platform 18.1R1) > SN/SI 17.2R1 (Platform 17.2R1/Platform 18.1R1/Platform 18.2R1)

AI-Scripts Release Bundled with Service Now

Service Now Release 17.2R1 is bundled with AI-Scripts Release 7.0R2.0.