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Troubleshooting Sky ATP Realms and Enrolling Devices


Sky ATP has two service levels: free and premium. The free model solution performs basic malware detection while the premium model solution offers more protection. For more information on Sky ATP license types and the features for each type, see Sky Advanced Threat Prevention Licenses.

Some common problems areas with Sky ATP are:

  • Trying to enroll devices that are not supported by Sky ATP. See the Sky ATP Supported Platforms Guide   for more information on supported devices.

  • The Sky ATP file limit has been reached. Sky ATP has a maximum number of files per day that you can submit to the cloud for inspection. When an SRX Series device has reached its maximum number of files, it goes into a paused state and cannot submit files for inspection. The device automatically changes to the allowed state when it once again is below the maximum limit. See Sky ATP File LImits for more information on the maximum number of files per day per device type.

  • The vSRX instance fails to enroll. Check to make sure the proper Sky ATP license is installed. See Managing the Sky ATP License for more information on license management with vSRX deployments.