Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 

Viewing the Percentage of Service Orders in Each Service Order State

 

You can view service orders in a specific state. For example, you can check for failed service orders and then access a list of failed requests so you can begin to take corrective action.

To view service orders by service order state:

  1. In the Network Activate task pane, select Service Provisioning.

    The system displays the chart named Service Order States.

    Each segment of the pie chart represents the proportion of service orders in a specific service order state:

    • Completed—The service order has been successfully deployed.

    • Scheduled for deployment—The service provisioner has scheduled the service order for deployment.

    • Deployment Failed—An attempted service deployment was not successfully completed or failed an audit.

    • In Progress—The Network Activate software is in the process of deploying the service.

    • Requested—The service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment.

    • Invalid—The service order is not valid.

  2. To list the service orders in a specific state, click on the state’s segment of the pie chart.

    The Manage Service Orders page shows only those services in the specified state.