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    Managing SNMP Traps

    Service Now users can choose to enable or disable an SNMP trap attribute to be added for a notification. To manage SNMP traps, you must have Service Now administration privileges.

    To Manage SNMP traps, from the Service Now navigation tree, select Administration > Global Settings > SNMP Configuration > Manage SNMP Traps. The SNMP Traps Attributes page appears.

    This page displays all the available trap attributes and also the notifications in which these trap attributes are sent. See Figure 1.

    Figure 1: SNMP Trap Attribute Page

    SNMP Trap Attribute Page

    Notifications related to Service Insight are shown in this page only if Service Insight is enabled.

    Modified: 2017-05-29