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    Enabling or Disabling a Notification Policy

    Notification policies specify the events for which Service Now sends notifications, as well as the actions that Service Now takes in response to these events. They define the events that trigger the notification, the filters that further specify the trigger events, and the actions that you want Service Now to take after the event is triggered.

    To enable a notification policy:

    1. From the Service Now navigation tree, select Service Central > Notifications.

      The Notifications page appears.

    2. Select the notification policies that you want to enable or disable, and select Enable/Disable from either the Actions list or the right-click menu.

      The Change Reaction Policies Status dialog box appears and displays the name and status of the selected incident.

    3. Click Change Status to confirm your action.

      The status of the notification policy is changed.

    Modified: 2017-05-28