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    Flagging an Incident to a User

    You can flag an incident to a user who might be affected by the incident or needs to be aware of updates to it. When changes are made to this incident, the user receives an e-mail. If an incident is flagged to you, the Flag column of that incident in the Incidents table displays Yes; If not, it displays No.

    To flag an incident to a user:

    1. From the Service Now navigation tree, select Service Central > Incidents.

      The Incidents table appears.

    2. Select the incident that you want to flag to a user, and select Flag to Users from either the Actions list or the right-click menu.

      The Flag to Users dialog box appears and displays the names of Service Now users.

    3. Select the user or users to whom you want to flag the incident.
    4. Select the Email Incident to Flagged Users check box to send an e-mail notification to all the flagged users.

      This option is selected by default.

    5. Click Submit. The incident is flagged to the selected users.

    Modified: 2017-05-28