Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Exporting a Juniper Message Bundle (JMB) to an HTML file

    You can export JMB data along with its attachments as HTML files and save them on your local file system. A JMB is exported as a zipped folder. Logs are not exported. The view of the exported JMB file is the same as of the View JMB page in Service Now. However, the option to download the attachments and log files is not available for an exported JMB file.

    You can export JMBs in the following two formats—HTML and Excel.

    To export incident data in HTML format:

    1. From the Service Now navigation tree, select Service Central > Incidents.

      The Incidents page appears.

    2. On the Incidents page, select the incident whose details you want to export.
    3. From the Actions menu, select Export JMB to HTML. Alternatively, right-click an incident and select Export JMB to HTML.

      The Export JMB to HTML dialog box displays links to the original and filtered JMBs, as shown in Figure 1.

      Figure 1: Export JMB to HTML Dialog Box

      Export JMB to HTML Dialog
Box
    4. Click the Original JMB or Filtered JMB link to save the original or filtered JMB file as an HTML file.

    To export an incident data as an Excel file:

    1. From the Service Now navigation tree, select Service Central > Incidents.

      The Incidents page appears.

    2. On the Incidents page, select the incident whose details you want to export.
    3. From the Actions menu, select Export Incident Summary to Excel. Alternatively, right-click the incident and select Export Incident Summary to Excel.

      The Export Incident Summary to Excel dialog box displays the Export the selected Incident to Excel link.

    4. Click the Export the selected Incident to Excel link to save the incident data in Excel format.

    Modified: 2017-05-28