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    Deleting Device Snapshots

    Service Now collects and displays device snapshots or iJMBs collected from devices on the Device Snapshots page. Device snapshots are by default stored for 180 days in the Service Now database. The number of days the device snapshots can be stored is configured on the Device Snapshot Purge Time (in days) parameter on the Global Settings page.

    Service Now provides the Delete option on the Actions menu for a device snapshot to delete it when required.

    To delete a device snapshot:

    1. From the Service Now navigation tree, select Service Central > Information > Device Snapshots.

      The Device Snapshots page appears.

    2. Select the organization whose device information you want to delete, and select Delete from either the Actions list or the right-click menu.
    3. Click Delete again to confirm the deletion.

      The iJMBs from the selected organizations are deleted from the Service Now database and they no longer appear on the Device Snapshots page.

    Modified: 2017-05-28