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    Cloning an Event Profile

    Service Now enables you to clone an existing event profile and modify its priority to create another event profile. After you clone an event profile, you can redeploy the event profile, or deploy the event profile on new devices. When you create a clone of an event profile, the event profile name is appended with Copy of.

    Note: Editing an event profile is similar to cloning an event profile. You cannot directly edit an event profile.

    To clone an event profile:

    1. From the Service Now taskbar, select Administration > Event Profiles.
      The Event Profiles page appears.
    2. Select the event profile that you want to clone, and select Clone from either the Actions list or the right-click menu.

      The Clone Event Profile dialog box displays the attributes of the event profile that you have selected.

    3. Select the events that you want to include in the cloned event profile.
    4. (Optional) To search for specific events, enter the name of the event in the Find Events field.
    5. (Optional) Click the Priority field to modify the event priority. The values are:

      1. Low
      2. Medium
      3. High
      4. Critical
    6. Click Submit. The event profile is created and the Save Event Profile dialog box appears.
    7. Click one of the following links based on the required results.

      Link

      Result

      Apply this profile to original set of devices

      When you click this link, the Select Devices to Install Profile page appears.

      In this page, you must

      • Specify the devices on which you want to install the event profiles by selecting the check box provided next to each device.

        To specify all the listed devices, select the check box present next to Organization column heading.

      • Specify if the AI-Scripts bundle files should not be stored in the device by selecting the Never Store Script Bundle files on device check box.

        If this check box is selected, roll back to this version of the AI-Scripts bundle is not possible in future.

      • Specify if the AI-Scripts bundle files should be deleted from the device after successful installation of the event profile.

        If the Remove Script Bundle files after successful install check box is selected, the AI-Scripts bundle files are deleted from the device after the installation of the event profile.

      • If you want to install the event profiles later on the devices, schedule the installation.

        Selecting the Schedule at a later time check box provides the controls to specify the date and time of the installation.

      Click Submit to proceed with the installation. The Potential Exposure when Event Profile is Installed on Devices page displays the selected set of devices. A bang (!) icon present next to a device indicates that the device is susceptible to events in the event profile.

      In this page, you can

      • Export information on devices susceptible to events.

        To export device data in an Excel format, click Export Devices with Exposure to Excel.

      • View the events to which a device is susceptible.

        To view the events to which a device is susceptible, click the respective link displayed in the Exposure column. The View Exposure page appears and displays the known issues associated with the respective device. Click Return to Potential Exposure to continue.

      To proceed with the installation:

      1. Select the devices on which you want install the event profile and click Continue.

        The Install Event Profile dialog box appears.

      2. Click Install or Cancel to confirm or cancel the installation of the event profiles on the selected devices.

      Apply this profile to devices manually

      When you click this link, the Push to Devices page appears. Here you can select Service Now devices on which you want to install the event profile.

      For more information, see Pushing an Event Profile to Devices.

      Return to the Profiles Page

      When you click this link, the event profile installation task is canceled, and the Event Profiles page appears.

    Modified: 2017-05-28