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    Viewing Incidents Created for a Device

    Incidents are created on Service Now when an event occurs on the device.

    To view incidents:

    1. From the Service Now navigation tree, select Administration > Service Now Devices.

      The Service Now Devices page lists the Service Now devices.

    2. Select a device to view the incidents that are detected on it.

      Note: Currently, Service Now allows you to select only one device at a time.

    3. Select View incidents from either the Actions list or the right-click menu.

      The Incidents page displays the incidents detected for the selected device. For information about incident details, see Viewing Incident Details.

    Modified: 2017-05-28