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    Verifying the Connection Between a Device and the FTP Server

    Service Now uploads core files from devices to FTP server. Using service now, you can verify the connection between the devices and the FTP server. This feature is disabled for end-customer devices and also uploading to SFTP server is not supported.

    To verify the connection between the device and the FTP server:

    1. From the Service Now navigation tree, select Administration > Service Now devices. The Service Now Devices page appears.
    2. Select the device for which you need to verify the FTP connection, and select Check FTP Server from either the Actions list or the right-click menu. The Check FTP Server Access dialog box appears.
    3. Select the device, and click Submit. The Alert dialog box appears with the Job ID.

      Click the job ID to go to the Job Management page and monitor the connectivity status.

    Modified: 2017-05-28