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    Deleting a Device from Junos Space Service Now

    When you delete a device from Junos Space Service Now, the device is deleted from Junos Space Service Now along with its related incidents and JMBs only from the Service Now database. The device is not deleted from the Junos Space Platform.

    When you delete a device that has AI-Scripts installed on it from Service Now, the AI-Scripts are automatically uninstalled from the device.

    Note:

    • If you uninstall a device from the Junos Space Platform first, you need to manually uninstall AI-Scripts from the device.
    • When a device is deleted from Service Now, the incidents associated with it are also deleted along with the device.

    To delete a device from Service Now:

    1. From the Service Now navigation tree, select Administration > Service Now Devices.

      The Service Now Devices page lists the Service Now devices.

    2. Select one or more devices that you want to delete, and click Delete on the Actions menu. Alternatively, right-click the device and select Delete.

      The Delete Devices dialog box prompts you to confirm the deletion.

    3. Select the Delete device(s) even if AI-Scripts un-installation fails check box to delete the device from Service Now even if the uninstallation of AI-Scripts fails on the device.

      If you do not select this option, the device is not deleted from Service Now if the uninstallation of AI-Scripts fails on the device.

    4. Click Delete.

      The selected device is deleted from the Service Now database and is no longer displayed on the Service Now Devices page.

    Modified: 2017-06-06