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    Uploading Core Files to JSS for an Incident

    Using Service Now, you can upload core files generated for an event to Juniper Support Systems (JSS). This function is supported under the following conditions:

    • Case should be created for the incident
    • At least one core file should be available for upload

    If there are no core files available for the incident or if all the core files are uploaded, then this action is disabled in Incidents.

    To upload core files:

    1. From the Service Now navigation tree, select Service Central > Incidents.

      The Incidents page appears.

    2. Select the incident whose core files you need to upload, and select Upload Core Files from either the Actions list or the right-click menu.

      Note: This action is available only if the incident has any core file to be uploaded. In addition, this action is disabled in the offline and the demo modes.

      The Core File Uploader dialog box appears with a list of core files.

    3. Select the core files that you want to upload, and click Submit.
    4. If you need to delete the core files from router after uploading, select the Delete Core Files from Router after Uploading check box.

    Modified: 2017-05-29