Generating PBN Reports

Service Insight provides Proactive Bug Notifications (PBNs) as a proactive measure to alert about known issues that can impact the devices in the network. You can also set the scheduling time for generating PBN reports such that they are generated on a set schedule. Devices with PBN information are identified and displayed on the Exposure Analyzer page. Using Service Insight, you can generate PBN reports for these devices in an Excel file. A PBN report includes the following items: Device Name, Device Serial Number, Product, Junos Version, Device Group, Connected Member, Organization, PBN Title, Juniper ID, PBN Description, PBN Customer Impact, PBN Work Around, and PBN URL.

1. From the Service Insight navigation tree, select Insight Central > Exposure Analyzer.

   The list of devices appears.

2. Select one or more devices for which you want to generate the PBN report.
3. From the Actions menu, select Generate PBN Reports. Alternatively, right-click and select Generate PBN Reports.

   The Generate PBN Report dialog box appears as shown in Figure 1.

   Figure 1: Generate PBN Report Dialog Box

   
4. (Optional) Select the Do not save this report on Service Insight check box if you do not want to save the PBN report. By default, the check box is clear and PBN reports are stored in the Service Insight database.
5. In the Enter PBN Report Name text box, enter a name for the PBN report.

   The name can contain alphanumeric characters (a–z, A–Z, 0–9), space, underscore (_), and hyphen (-).

6. For the Create PBN Report for option, select one of the following:
   • To generate EOL report for a particular organization or device group,
     1. Click All devices.

        Organization and Device groups drop down menu are displayed.

     2. From the Organization or Device Group drop down menu, select the organization or device group for which you want to generate the EOL report.
   • To generate EOL report for devices selected in step 2, click Selected devices shown below.
7. For the Send Email To: option, enter the e-mail address of the user to whom the PBN report must be sent.

   To add and delete users who must receive the e-mail, use the Add Email and Delete buttons, respectively. By default, the Send Email To list contains the e-mail address of the logged-in user.

8. (Optional) Under the PBN issue date option, select values for Start Data and time and End Date and time to generate a report of the devices affected by PBNs issued during the selected time period.

   Note: If a Start Date and time and End Date and time are not specified, managed devices in your network affected by all the PBNs issued by Juniper Support System (JSS) since the inception of JSS are reported. If you select only the start date and time, the devices in your network affected by all the PBNs issued from the selected Start Date and time till you generate the report are included in the report. If you select only the End Date and time, the devices in your network affected by all the PBNs issued by JSS since its inception and till the selected end date and time are included in the report.

9. (Optional) To schedule a time for generating the report, select the Schedule at a later time check box and set the date and time for the PBN report to be generated.
10. Select Repeat and schedule an interval for regenerating the PBN report.

    The report generated for the first time has the name you provide. All successive reports have the date and time the report is generated appended to the name that you provide.

11. Click Submit after selecting the required options.

    The Job Information dialog box displays a job ID link for the generated report.

    If you have selected the Do not save this report on Service Insight check box, a Download link is provided to download the PBN report as an Excel file; otherwise, the PBN report is stored on Service Insight and can be viewed on the PBN Reports page (Insight Central > PBN Reports) after the job is completed.

12. Click the job ID link.

    The Jobs page displays the details of the generated PBN report. The report includes the schedule for the generation of successive PBN reports if the Repeat option is configured.

    The generated report can be saved or downloaded as an Excel sheet. The saved report can be viewed in PBN reports page.

13. If you want to cancel the job scheduled for generating the next PBN report, select Cancel Job either from the Actions list or the right-click menu.