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    Creating and Copying a Notification

    You can specify when you want Service Insight to send notifications, and also the recipients of the notification. You can define the events that trigger the notification, the filters that further specify the trigger events, and the actions that you want Service Insight to take after the event is triggered. Service Insight enables you to create and copy notifications:

    Creating a Notification

    To create a notification policy:

    1. From the Service Insight navigation tree, select Insight Central > Notifications > Create Notifications.
      The Create Notifications dialog box appears. For descriptions about the fields on this page see Table 1.
    2. Enter a name for the notification and select a trigger.
    3. (Optional) Specify filters, such as the tags included, device name, and serial number. When you select the New PBN Arrival or New PBN Match trigger, you are allowed to specify two additional filters. These two filters allow you to filter the PBNs based on the words that it has or does not have.
    4. Enter the e-mail IDs of the recipients of the notification using the Add Email button.
    5. Click Add.
      The notification is created and displayed on the Notifications page.

    Copying a Notification

    To copy a notification:

    1. From the Service Insight navigation tree, select Insight Central > Notifications.

      The Manage Notifications page displays the notifications. For descriptions about the fields on this page see Table 1.

    2. Select the notification whose attributes you want to copy to create another notification.
    3. Right-click your selection or use the Actions list and select Copy.

      The Notifications dialog box displays the attributes of the selected notification.

    4. Make your modifications to the name, applied filters, and the actions. The trigger field cannot be modified. By default, the word Copy is added as a prefix to the name of the notification.
    5. Click Copy.
      The notification is created and listed in the Notifications page.

    Table 1: Manage Notifications Page Field Description

    Field

    Description

    Range/Length

    Name

    Enter the name of the notification.

    64 characters

    Trigger Type

    Select the type of trigger required to activate the notification. The fields in the Apply Filter section change dynamically according to the trigger type that you select.

    • New EOL Match
    • New PBN Arrival
    • New PBN Match

    Apply Filters

    Includes Tag

    Select a value from the list that displays the tags that you can specify. Service Insight sends a notification when the specified trigger type contains this tag.

    When a public tag that is set as a filter level for a notification is deleted, the notification continues to be displayed on the Manage Notifications page with its status changed to Disabled. You are notified of this change when the notification is triggered.

    255 characters

    Device Name

    Enter a value in the Device Name field. Service Insight sends a notification if the name of the device associated with the EOL or PBN that triggered the notification matches the entered value.

    255 characters

    Serial Number

    Enter a value in the Serial Number field. Service Insight sends a notification if the serial number of the device associated with the EOL or PBN that triggered the notification matches the entered value.

    255 characters

    Has the words

    Enter a value in the Has the words field. Service Insight sends a notification if the specified words match the words in the title of the PBN that triggered the notification.
    This field appears only when you select the New PBN Arrival trigger type.

    255 characters

    Does not have

    Enter a value in the Doesn't have field. Service Insight sends a notification if the specified words do not match any of the words in the title of the PBN that triggered the notification.
    This field appears only when you select the New PBN Arrival trigger type.

    255 characters

    Actions

    Send Email to

    Specify the e-mail addresses of users who must receive an alert when the notification is triggered and matches the specified filters.
    To add a new e-mail address to the list, click Add Email. Click the Enter Email Id field to enter the e-mail address. The e-mail address should be in the format user@example.com.
    To delete an e-mail address from the list, select the e-mail address and click Delete.

    65535 characters

    Send SNMP Traps to

    Specify the destinations where SNMP traps can be sent when the notification is triggered and matches the specified filters. See Adding an SNMP Server.

    Not applicable.

    Modified: 2017-05-28