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Deleting a Service Order

 

You can delete a service order that is in the requested state, the scheduled state, the invalid state, or the failed deployment state. To correct a service order in the invalid state, you must delete it and then recreate it; the Network Activate software does not support modifying the service order directly.

To delete a service order from the database:

  1. In the Network Activate task pane, select Service Provisioning > Manage Service Requests.
  2. In the Manage Service Orders page, select the service order you want to delete.
  3. Open the Actions menu and select Delete Service Order.

    A pop-up page appears requesting confirmation.

  4. Click Delete.

    The Manage Service Orders page reappears with the deleted service orders removed.