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Deleting Customers

 

You cannot delete a customer from the database if an active service exists for that customer. You must decommission all such services before you can delete the customer.

To delete a customer from the database:

  1. Select the Cross Provisioning Platform > Customers.

    The Customers page appears.

  2. Select the customer you need to delete. To delete several customers at the same time, use the multiple selection capability in the quick-look panel.
  3. Open the Actions menu and click Delete Customer.

    If the Delete Customer option is dimmed, drag your mouse over Delete Customer to display a tool tip that lists customers that must be cleared for the operation to succeed.

    After successfully selecting the Delete Customer action, a pop-up page appears requesting confirmation.

  4. Click Delete.

    The Customers page no longer lists the deleted customer.